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Concierge orders special requirements

Concierge orders involve many parties and therefore require special attention. Please make sure to strictly adhere to the following guidelines:

  • Be on time. Check carefully the order details, plan your itinerary in advance to make sure you are on time at the client location.
  • Never contact the client directly except to confirm that you are heading to pick-up/drop-off. If you have any problem with the order, if you have any question, if you are not in a position to perform the order you claimed for whatever reason - your only point of contact is the dispatcher team. You can reach the dispatcher by in-app chat or WhatsApp.
  • You will be entrusted with client's vehicle, so having Originals of Personal ID (NIC) and Driver License is absolutely mandatory. The client may request to take a photo of your documents when giving you the keys to his car.
  • As always, you should have a well-groomed appearance and clean clothes. Be polite, formal and respectful with the client.
  • Eating, Drinking or Smoking are strictly prohibited inside the client's vehicle.