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Car Acceptance Protocol

When accepting the car (whether replacement or client's) you are required to strictly follow the Car Acceptance Protocol (standard one or the one provided in the order comments, if any).
The key step is to make all the required photos of the vehicle right in the Driver app on the Order Acceptance screen before getting the signature of the client:
  • Take photos of the vehicle from all sides to ensure that all damages are clearly visible (take photos in the app on order acceptance screen);
  • In case there are significant external damages to the car (including tyres, wheels or windscreen) - a short description should be written on paper and signed by the client. After that, you have to take a photo of this document in the app.
  • Signature by the client on the order acceptance screen is mandatory.
If you have any doubts or disagreement with the client - please contact the dispatcher without delay.